Our Services

At Kallmania, we understand and value the relationship that our customers have with their clients. This is why process oriented customizations are essential backed with the patience and flexibility needed for your success.
To provide the best service, we are constantly optimizing our operations and campaigns according to the needs of each client, and adapt according to the necessary technologies required. We can provide options ranging from Full Outsourcing (all your calls or business processes are handled from our Contact Center) to Co-Outsourcing (we handle the overflow of your own Call Center) or, if needed, a Pay per Minute for call related outsourcing. Flat fixed job rates can be negotiated across all service requests with variable options for the best combination of costs savings
As a Multilingual Contact Center and through continuous co-operation seeking agreements with other Contact Centers in Europe, Asia and Africa we are able to provide an array of languages such as French, German, Italian, Mandarin, Russian and Japanese allowing your company to have worldwide presence

Quality assurance

Kallmania’s main strategic advantage is our people. We acknowledge that they are the ones responsible for the success of each project.

Kallmania guarantees that all Customer Care and Telemarketing calls (Inbound – Outbound) meet the quality standards set by the customers by making sure that all agents are certified to work on the floor. This is the reason we always look out for their best interest. We work towards developing different strategies and incentive plans in order to meet their needs and keep them motivated. Through different training sessions, we accomplish the goal of developing each agent with a sense of belonging to your company, and also increase productivity and reduce the turnover rate with casual gaming areas for easing stress including providing Psycho-social
support for stress management.

• In order to achieve this goal, our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent's performance at its highest level.
• Our standard is for all agents to be monitored in several complete calls per week and the results are evaluated at the end of each month with positive reinforcements.
• We hire the best linguists to help in accent training for all agents to closely answer calls in the preferred language and accent requested by our clients.
• The aspects taken into consideration while monitoring the calls will be agreed upon by Kallmania and the Customer. At all times the following skills will be considered: company branding, professional and correct greeting, technical skills, trouble shooƟng, policy accuracy, accountability, efficiency, assistance, and proper closing.

• We achieve all this through a tried and tested Human Resources Department specialized in recruiting and coaching candidates specifically skilled for the different types of tasks required for each individual project in a contact center.
• The agents in our Contact Center are monitored and evaluated in each one of their tasks; as a result, their performance is rewarded through an outstanding compensation plan.
• Through this process and in conjunction with continuous training and coaching, we strive to highlight the posiƟve aspects of each agent and therefore lay emphasis on a culture of positive aƫtude.