Kallmania is a Multilingual Global Contact Center managing calls for
outsourced call centers, sales and marketing services, software
development, surveys, software testing and more. It was founded and
managed by Entrepreneurs with over 25 years industry experience in the
Business process outsourcing for call center management, outsourced
processes, coupled with Training and customer service.
From our headquarters in Freetown, Kallmania offers Outsourcing services
through its Contact Center with Multilingual operators (mainly in English,
French, Krio, and other languages in Sierra Leone).
We serve corporations, middle-sized and small businesses that operate in
numerous sectors ranging from technology organizations, health, real
estate, marketing, human resources, finances and others.
We provide a wide range of services such as 24/7 Call center, help desk,
Customer Service, Answering Service, Telemarketing, B2C Telemarketing,
BPO, Lead generation and Verification, Tech Support Level, Software
testing, Social media campaigns and content administration, Live Web
Chat, etc.
We pride our excellence on the best trained professionals serving our
clients owing to best recruitment practices, coupled with the fact that our
sistem company TrainingSol provides money back guarantee for those it has
certified as qualified to work in our center. We select the best and most
suitable candidates with the ability to quickly adapt to changes in client
requirements with state of the art in-facility training rooms to help attendants
train and adapt to just-in-time client requirements.
Our flexibility allows us to handle complex or small projects. We are
focused and mission centric. This allows our clients to achieve their goals
with maximum efficiencies and rewards in satisfaction and bottom line.
Our mission is to be the best outsourcing partner you ever dreamed of so that we become your go to solutions provider for first contact resolutions using the best industry practices possible in the most secure form based on industry standards. Your needs are unique to us and we value that.
Absolute privacy, white label with fast and adaptable response while striving
for excellence with process based standards across the board.
- You can expect continuous improvement across all processes using Six
Sigma throughout our solution mapping in our contact center.
Custom solutions are our hallmark and flexibility is our response to all
requirements. These range from personnel requests, system functionality
and agent increment where deemed to make supporting your operations
successful.
Kallmania's parent Company SBTS Group is located in Washington,
D.C, and Freetown Sierra Leone with presence in Pune India and
growing expansion globally. Our Global Delivery center is located in the
heart of downtown Freetown, in three entire floors of 9,000 sq ft, with a
total of 100 seats, available 24/7.
KallMania's parent company SBTS Group is a bonafide software
development and Turnkey ICT company with over 17 years as business
starting out in Arlington, Virginia USA until its expansion to other
countries. This advantage allows client solutions to be customized inhouse and tested for clients to suit their request.
The Contact Center is designed to work 24 hours a day, 365 days a
year, under the most demanding conditions with a guaranteed uptime
of 99.9%
We have the latest technology available; foil IP, information devices and
the necessary energy sources to ensure the success of all our
operations and the full integration with databases and communication
systems with direct submarine fiber link and multiple connections
backup across 3 ISP's creating a robust and redundant link for our
systems.
Our telephone system is fully IP with standard Telco Trunk, VOIP soft
phones platform, combining PBX, an IP PBX and open source
production grade contact center software suite. It includes ACD, iVR,
CTl, predictive dialers, multimedia recorders and administrative tools.
This is a high capacity and availability platform, supporting contacts in
different channels such as telephone, e-mail, voice mail, live web chat,
web video and web voice.
Kallmania's sister company is housed in the same building plus an
additional extension of the building comprising of 10 classrooms within
our training centers where the agents are thoroughly trained on phone
etiquette, communication skills, and all the necessary knowledge for
your product or service response.
Additional advantages:
- Each client gets a customer web portal and or mobile app with remote
access to call logs and recordings and service request and responses
*Multiple DELL servers gives us redundancy and full hot sites for
Cisco Routers and Switches.
*Restricted Access Datacenter and facility through biometric
access and manned guards.
oSecured Access to Contact Center by individual magnetic tags
*Operation capacity: 100 available workstations with 100 reserve
machines in store and fifty additional offsite locations for a hot site.
Three service shifts, Mondays to Sundays. Each shift works 8
hours inclusive of lunch
The agent's workspace includes everything necessary to be able to
perform accordingly with ergonomic chairs.
The supervisors and quality control managers rely on contact center
tools that can provide real time access to call monitoring and computer
applications which allow them to provide all the requisite reports agreed with the client.