Why Outsourcing?

Outsourcing has been extremely beneficial to thousands of organizaons around the world. The queson today is not "Why Outsource?" but rather, "Why not?" More than 185 Fortune 500 companies already have business relaonships with offshore contact centers.
In today's highly networked world it is very easy to Outsource your resources. It has become very common to Outsource (Call center, Sales and markeng, order taking, lead generaon, surveys, IT/soware Outsourcing, business process Outsourcing (BPO), call center Outsourcing, Consultancy Outsourcing, a wide spectrum of work, etc).
Outsourcing services are on the rise. Blue chips like IBM, HSBC, HP, Microso and many other global companies have realized the benefits of Outsourcing.
Today with the advancement of technology and globalizaon the queson is not "Whether to Outsource or not" but to whom should I Outsource to?" Therefore, the key is to find a reliable partner like us. Why choose us?

Why choose us?

• Because our services are easily adaptable to the requirements of your company, providing high added value of services with its subsequent cost reduction achieved by Outsourcing the processes that are expensive for your company.
• Because we provide excellent customer service and at the same time make possible the development of sales and market strategies at a competitive cost and with extremely favourable results.
• Because our location in Freetown provides adequate time differences for the Sierra Leone, US, UK, Canada, China, Nigeria, Ghana, Australia and many other countries round the clock.

• Because we use the most up to date technology for all the services that are provided to our clients and we can easily adapt our resources to your requirements.
• Because our parent companies have almost two decades experience in numerous facets in the industry and the necessary know-how to offer your company an excellent return over your invest.
• Because we commit to a 99.9% uptime in all our services.

Our Team

Kallmania's main strategic advantage is our people. We acknowledge that they are the ones responsible for the success of each project.
Kallmania guarantees that all Customer Care and Telemarketing calls (Inbound - Outbound) meet the quality standards set by the customers by making sure that all agents are certified to work on the floor. This is the reason we always look out for their best interest. We work towards developing different strategies and incentive plans in order to meet their needs and keep them motivated. Through different training sessions we accomplish the goal of developing each agent with a sense of belonging to your company, and also increase productivity and reduce the turnover rate with casual gaming areas for easing stress including providing Psycho-social support for stress management.
In order to achieve this goal, our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent's performance at its highest level. Our standard is for all agents to be monitored in several complete calls per week and the results are evaluated at the end of each month with positive reinforcements.
We hire the best linguists to help in accent training for all agents to closely answer calls in the preferred language and accent requested by our clients.
The aspects taken into consideration while monitoring the calls will be agreed upon by Kallmania and the Customer. At all times the following skills will be considered: company branding, professional and correct greeting, technical skills, trouble shooting, policy accuracy, accountability, efficiency, assistance, and proper closing.
We achieve all this through a tried and tested Human Resources Department specialized in recruiting and coaching candidates specifically skilled for the different types of tasks required for each individual project in a contact center.
The agents in our Contact Center are monitored and evaluated in each one of their tasks; as a result, their performance is rewarded through an outstanding compensation plan.
Through this process and in conjunction with continuous training and coaching, we strive to highlight the positive aspects of each agent and therefore lay emphasis on a culture of positive attitude. Compensation plan: